In today’s day and age, with the accelerating globalisation, increased mobility of employees, mass migration, and the dynamic development of communication technology, different cultures inevitably confront each other in social, family, and professional life. It should be noted that cultural diversity can exist not only between different countries, but also within one country, where many different cultures meet, e.g., ethnic, religious, regional, within social groups, subcultures, etc.
Therefore, the term “cultural differences” should be understood broadly as differences resulting from upbringing and being present in different environments.
Multiculturalism can be observed on various levels of life: at school, in business, in the work environment, and above all in the family environment. In such a reality conflict situations become inevitable, caused by a lack of understanding for culturally different behaviours and values.
We talk about intercultural conflict when the basis of the dispute or the cause of its aggravation is a mutual misunderstanding by people from different cultures of other points of view, norms, values, and behaviours.
Mediation belongs to the so-called alternative dispute resolution methods (ADR). It involves the involvement of a neutral third party called a mediator in the conversations between the conflicted parties.
The mediator helps the parties establish effective communication and facilitate mutual understanding, supporting them in developing a solution that is satisfactory for each of the parties (win-win option). Mediation is voluntary, confidential, impartial, and neutral.
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